Frequently asked questions

How does your cryptocurrency exchange service work?

Which cryptocurrencies are available for exchange?

How long does the exchange process take?

What is the exchange fee?

Do I need to complete verification to exchange?

What should I do if I sent the wrong amount or address?

What payment methods do you support?

How is the security of my transactions ensured?

Do you have a mobile app or an API for integration?

What should I do if my transaction is delayed or not confirmed?

Terms of Use for the Cryptocurrency Exchange Service

1. General Provisions1.1. These terms define the conditions for using the cryptocurrency exchange service (hereinafter referred to as the "Service"). 1.2. By using the Service, the user agrees to all the stated rules and undertakes to comply with them. 1.3. The Service is not a financial institution and does not provide banking or credit services.

2. Registration and Verification2.1. To access all features of the Service, the user must complete registration. 2.2. The Service may require identity verification in accordance with the KYC ("Know Your Customer") policy. 2.3. The user is required to provide only truthful information. If false data is detected, access to the Service may be blocked.

3. Use of the Service3.1. The user may exchange only permitted cryptocurrencies. 3.2. All transactions are irreversible. Once the exchange is confirmed, it cannot be canceled or changed. 3.3. The user is solely responsible for the correctness of the entered payment details. 3.4. The Service is not responsible for possible delays in payment processing by payment systems.

4. Security and Confidentiality4.1. The user undertakes to keep their account data confidential and not to share it with third parties. 4.2. In case of unauthorized access detection, the user must immediately notify the Service administration. 4.3. The Service has the right to conduct transaction checks to prevent fraudulent activities.

5. Restrictions and Prohibitions5.1. It is prohibited to use the Service for illegal financial transactions. 5.2. It is forbidden to use the Service for financing terrorism, money laundering, or other illegal activities. 5.3. The administration reserves the right to refuse a transaction without explanation.

6. Liability of the Parties6.1. The user is fully responsible for the legality of their actions while using the Service. 6.2. The Service is not responsible for the user's loss of funds due to their own mistakes or actions of third parties. 6.3. The Service administration is not liable for damages suffered by the user due to technical failures or hacker attacks.

7. Force Majeure7.1. The Service is not responsible for the failure to fulfill obligations in case of force majeure circumstances such as natural disasters, military conflicts, cyberattacks, etc. 7.2. In the event of force majeure, the Service reserves the right to suspend operations without prior notice.

8. Changes to the Terms8.1. The administration reserves the right to make changes to these terms at any time. 8.2. The updated rules take effect from the moment they are published on the website.

9. Contact Information9.1. For any questions regarding the use of the Service, the user may contact support through official communication channels. These terms are mandatory for all users of the service.

Exchange