This Agreement is made between the online cryptocurrency exchange platform Grizzly Exchange (hereinafter referred to as "the Contractor") and the user who utilizes the Contractor’s services (hereinafter referred to as "the Customer").

• 2.1. Cryptocurrency Exchange – An automated online service provided by the Contractor according to these terms.
• 2.2. Customer – An individual who agrees with the terms set forth by the Contractor and this Agreement.
• 2.3. Cryptocurrency Unit – Digital assets or cryptocurrencies corresponding to electronic payment systems, representing specific rights defined by agreements between cryptocurrency networks and their users.
• 2.4. Application – Information submitted electronically by the Customer for cryptocurrency transactions, indicating acceptance of the Contractor's terms and conditions.

These rules constitute a public offer formed when the Customer submits an application and serve as an integral part of this Agreement. The public offer includes the Contractor’s conditions for processing applications. The offer is accepted by the Customer upon submitting an application, clearly demonstrating intent to conduct a transaction under these terms. Application details, including date and time, are automatically generated upon submission. The offer must be accepted within 24 hours of the application creation. The Agreement comes into force upon receipt of the cryptocurrency amount indicated in the application from the Customer. Transactions are recorded according to cryptocurrency network rules. The Agreement remains effective from the application submission until terminated by either party. By using the Contractor's services, the Customer confirms understanding and acceptance of these terms.

The Contractor agrees to perform cryptocurrency exchange transactions for a commission after receiving an application from the Customer. The Contractor sells cryptocurrency to other users at rates not lower than those indicated by the Customer and transfers funds to the specified details. Any profits resulting from exchange rate differences belong to the Contractor as an additional benefit and commission.

• 5.1. If the amount received by the Contractor differs from that specified in the application, the Contractor recalculates based on the actual received amount. If the amount exceeds the application sum by more than 10%, the Contractor reserves the right to terminate the Agreement unilaterally, returning funds minus applicable transaction fees.
• 5.2. If funds are not sent by the Contractor within 24 hours to the Customer's specified details, the Customer may request termination and refund according to the Refund Policy on the Contractor’s website. Refunds are processed within 24 hours upon receiving a valid termination request unless delays occur beyond the Contractor’s control.
• 5.3. If funds are not received from the Customer within the specified period, the Agreement is automatically terminated. Any late funds received will be returned to the Customer minus transaction fees.
• 5.4. The Contractor is not responsible for delays caused by payment networks or systems. All related claims must be directed to the respective payment provider, with the Contractor providing necessary assistance.
• 5.5. Detection of fraudulent actions or interference with the Contractor's platform will result in suspension of transactions, recalculation of funds, or termination upon Customer disagreement.
• 5.6. The Contractor holds limited liability strictly as defined in this Agreement and does not guarantee additional assurances.
• 5.7. The Customer agrees to comply with applicable laws and not disrupt or manipulate the platform's functionality.
• 5.8. The Contractor is not liable for errors in transactions due to incorrect Customer details.
• 5.9. The Customer must verify the accuracy of transaction details. Transactions are deemed valid despite any incorrect details provided.
• 5.10. Customers must secure their accounts, regularly update passwords, and avoid using identical credentials elsewhere.
• 5.11. If third parties request personal data or passwords, Customers must promptly contact the Contractor's support team.
• 5.12. Customers must provide an accurate email for password resets and immediately inform support upon suspicion of unauthorized access.
• 5.13. Customers must disable browser functions that store personal data to prevent unauthorized access.

The Contractor guarantees provided services for 24 hours following transaction completion unless otherwise stated.

If unforeseen circumstances prevent the Contractor from fulfilling obligations, deadlines are postponed until the situation resolves. The Contractor bears no liability for delayed transactions due to force majeure.

Both the Contractor and Customer acknowledge this Agreement as legally binding, equal in validity to a written agreement.

Due to legal restrictions, residents of certain countries cannot use Grizzly Exchange services. Restricted jurisdictions include: Abkhazia, Afghanistan, Belarus, Burma (Myanmar), Burundi, Vanuatu, Venezuela, Guyana, Democratic Republic of the Congo, Iraq, Iran, North Korea, Côte d'Ivoire, Crimea, Laos, Liberia, Lebanon, Libya, Nagorno-Karabakh, Papua New Guinea, Pridnestrovian Moldavian Republic, Russia, Syria, Somalia, Sudan, Sierra Leone, self-proclaimed "DNR" and "LNR" territories, Turkish Republic of Northern Cyprus, Uganda, Central African Republic, South Ossetia, South Sudan, Zimbabwe, Yemen.

Customer claims must be submitted by email to the support address listed on the Grizzly Exchange website, clearly stating the issue.

• 11.1. Illegal transfers and fraudulent activities are prohibited and punishable by law.
• 11.2. Delays due to technical issues or incorrect details result in transactions being credited within 24 hours or refunds minus transaction fees.
• 11.3. Upon request, transaction details may be disclosed to law enforcement, payment system administrations, or fraud victims.
• 11.4. Customers suspected of fraud must provide identity verification documents upon request.
• 11.5. Customers must ensure the accuracy of provided information and not impair the Contractor’s operations.

• 11.6. Peer-to-Peer (P2P) Operations To perform a P2P exchange via Grizzly Exchange, the Customer must:

  • Select the desired currency pair and click the corresponding exchange link.
  • Complete all required fields in the P2P form; incomplete or invalid entries may result in transaction refusal and a refund minus fees.
  • Ensure the email address provided is current and capable of receiving notifications.
  • Review the ‘Total’ amount, which includes all applicable fees, before confirming the P2P request.
  • Confirm the exchange within 10 minutes at the displayed rate; if payment is delayed beyond this window, the rate may be updated, or the request canceled with funds returned minus network fees.
  • Check your email for a confirmation message containing transaction details and a unique operation identifier.
  • Follow redirection to the payment processor for automatic or semi-automatic P2P trades, or use the provided wallet details for manual transfers.
• 11.7. Cryptocurrency Network Confirmations Transfers on blockchain networks may remain in an “Unconfirmed transaction” state for an extended period due to network congestion or low miner fees. For instance, Bitcoin transactions may take from a few minutes up to several days to confirm. If a transfer remains unconfirmed beyond 7 days, funds will be returned to the sender’s address according to Bitcoin network rules and Grizzly Exchange policies.

• 12.1. The Contractor may refuse any transaction without explanation.
• 12.2. Physical transaction receipts are not provided.
• 12.3. The Contractor is not liable for losses from business usage.
• 12.4. The Contractor holds no liability for technological attacks or malware.
• 12.5. The Contractor is not responsible for external content linked on its website.
• 12.6. Commission fees apply to transactions; insufficient funds may result in transaction refusal.